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SUPPORT / SLA

24/7 support: we see the outage before your clients do

Monitoring, backups, response by SLA and growth by roadmap. 99.95% uptime in production — a figure from our SLA contracts.

FROM ₽40K/MO · 4 H RESPONSE · YOU OWN THE CODE
UPTIME
15 minCRITICAL RESPONSE
24/7MONITORING
1 moINCLUDED IN THE PROJECT
01 / IS THIS ABOUT YOU?

Tick what you recognise

Five statements — and an honest verdict: do you need this service and which package to start with.

02 / LIVE MECHANIC

Incident monitor — a live feed

This is what on-call looks like: incident → response by SLA → recovery. Press “Simulate an outage” and watch the timer.

Services under SLA · 6
UPTIME 30 DAYS · 99,97%RESPONSE ·
03 / WHAT YOU GET

Not “a service” but concrete artefacts

What you hold at the end — we remove the fear of “paid and got nothing”.

Infrastructure as codeIaC — reproducible and documented
MonitoringMetrics, logs, alerts before complaints
Response rulesSeverity → time → escalation
Verified backupsScheduled restore tests
Incident reportMonthly review
AccessSecrets, roles, audit
04 / SCOPE & PACKAGES

Pick a package — the scope highlights

Greyed out — what is not in the package. Ranges are medians of our projects.

05 / 60-SECOND ESTIMATE

Move the sliders — the range updates instantly

A benchmark based on medians of our projects. The exact estimate comes after the solution map.

06 / AN HONEST COMPARISON

Switch the scenario — we compare the alternatives

Sometimes the better deal is not ours — and we say so first.

07 / THE PROJECT WEEK BY WEEK

What we do and what you get every week

Hover a point. Only artefacts, no “work in progress”.

08 / OFTEN ORDERED TOGETHER

What usually goes together

09 / FAQ
Do you support someone else’s code?

Yes, after an audit: two weeks to dive in, then the usual SLA. Half of our contracts are “inherited”.

Do you support inherited code?

Yes, after a two-week audit. Half of our contracts are inherited.

How is payment structured?

By milestones: deposit, after prototype, after launch. In T&M — per sprint, with an hours report every two weeks.

Who owns the code?

You do, by contract: the repository is on your side, no licence fees for “seats”.

What happens after launch?

The first month of support is included. Then — an SLA package with response times, or T&M per task.

Do you work with VAT and e-document flow?

Yes: an LLC with VAT, contracts and closing documents via e-document flow.

GOT A TASK?LET'S TALKGOT A TASK?LET'S TALK GOT A TASK?LET'S TALKGOT A TASK?LET'S TALK
29 / contact

Describe the task — we come back with an estimate in 48 hours

In your own words: “our managers drown in Excel” is enough. Task breakdown and a price range are free.

3 fields. The rest — on the first call